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At Wisnu Engine, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process to address any issues. Please review our policy below for details on how to return or exchange items.
Return Policy:
- Eligibility: Returns are accepted within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Non-Returnable Items: Certain products, such as custom orders or items marked as non-returnable, cannot be returned. Please check the product description or contact customer service for details.
- Return Process: To initiate a return, please contact our customer service team at sales@wisnuengine.com. We will provide you with a return authorization number and instructions on how to return the item.
Refunds:
- Processing Time: Once we receive your returned item, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.
- Shipping Costs: Original shipping costs are non-refundable. If you are returning an item due to an error on our part or a defect, we will cover the return shipping costs.
Exchanges:
- Eligibility: Exchanges are possible within 30 days of delivery. To exchange an item, please contact our customer service team to arrange for the exchange and receive instructions.
- Exchange Process: Once we receive the returned item, we will ship the replacement product as soon as possible. If the replacement is unavailable, a refund will be issued.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately at sales@wisnuengine.com. We will arrange for a replacement or refund at no additional cost.
Return Shipping Costs:
- If the return is due to an error on our part (e.g., incorrect item shipped), we will provide a prepaid shipping label. For other returns, you are responsible for the return shipping costs.