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We strive to provide a seamless and efficient shipping experience for our customers. Here you will find all the necessary information regarding our shipping policies, procedures, and options.
Shipping Methods: We offer a variety of shipping methods to meet your needs, including:
- Standard Shipping: Reliable and cost-effective delivery within the standard timeframe.
- Express Shipping: Faster delivery for urgent orders.
- International Shipping: Available for customers outside the country, ensuring global reach.
Shipping Rates: Shipping rates vary based on the size, weight, and destination of your order. You can view the shipping cost at checkout before completing your purchase.
Order Processing:
- Orders are processed within 1-3 business days.
- Once your order is processed, you will receive a confirmation email with tracking information.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Times:
- Standard Shipping: Typically delivered within 5-7 business days.
- Express Shipping: Typically delivered within 2-3 business days.
- International Shipping: Delivery times vary by destination, generally within 10-15 business days.
Tracking Your Order:
- After your order has shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the status and location of your shipment through our carrier’s website.
Shipping Restrictions:
- Certain products may have shipping restrictions due to size, weight, or destination.
- We do not ship to P.O. Boxes or APO/FPO addresses.
Damaged or Lost Shipments:
- If your order arrives damaged or is lost during shipping, please contact our customer service team immediately at sales@wisnuengine.com
- We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.
Returns and Exchanges:
- For information on returns and exchanges, please contact our team